What is our refund policy?

All of our coffees are roasted and shipped to order, so we cannot accept returns or issue refunds. We want you to be satisfied with your purchase - if you have any issues, send us an email to hello@brewhifi.com within 15 days of your order and tell us about it - we’ll do what we can to make it right for you.

 

Can I change or cancel my order before it has shipped?

Please reach out to us at hello@brewhifi.com with your order number and we will do what we can to make the change or to stop the order from being shipped. 

 
Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.